Before the truck rolls.
What should I do first?+
If anyone is in danger, contact the appropriate emergency service first. Then call Steam-Est dispatch with the exact location and a clear description.
What information should I provide?+
Explain the material, estimated volume, source, containment, site access, immediate hazards and other contractors or authorities involved.
Is every callout accepted?+
Response depends on safety, equipment availability, material suitability and approved handling or disposal. Dispatch will assess the request.